Installation / Warranty


We grant a 2 year warranty for all fireplaces.


Installation by own installer:

Contrary to appearances, the installation of our fireplaces is not significantly different from the installation of standard fireplace pellets for wood.

Each installer of fireplace pellets after a short telephone training by our technician will be able to install our pellet.
Additionally, we are at the disposal of the installer and we offer him our help at any stage of the installation.

We encourage installers to be trained in our company and to obtain a certificate.

The appearance of the fireplace:

Thanks to the same principle of building of our pellets in relation to the traditional wood pellets, the customer can choose any appearance available of the fireplace.


My opinion
If you have any comments regarding the operation of the service, or you have suggestions for changes, we appreciate your sending us a message with their description.
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